New-Hire Training - Crisis Management Strategies (CMS) can provide you with a new and distinctive element for your employee training. Through a focus on emotional and behavioral preparedness, your employees will learn how to handle potentially difficult situations or critical incidents they may encounter while on the job. By providing this training, your business has a better chance of avoiding expensive worker's compensation claims, as well as the costly effects of absenteeism and employee turnover -- all common after critical incidents.Specialty Training Classes - Drawing upon the expertise of CMS personnel, training is provided on an as-needed basis for your company. These are customized to the particular services and/or products of your business, addressing a variety of traumatic events that could potentially confront your employees.
Environmental Assessment and Training - This service provides you with a comprehensive environmental evaluation of your facilities. By identifying areas of concern and making recommendations for the safety and security of your employees and customers, we improve your ability to handle emergencies. Since management and employee training in safety issues can be related to your specific physical environment, our response is personalized to meet your company's needs.
Ongoing Stress Inoculation Training - This is a critical incident refresher course for management and employees and is presented on a routine quarterly or annual basis focusing on up-to-date issues specific to your business or industry.
Employee and Workplace Readiness Evaluations - CMS personnel will provide an overall evaluation of your company's preparedness for critical incidents in the workplace. Areas of assessment include environmental factors, employee training, policies and procedures, crisis management plans, identification of key response personnel and post-incident services. Evaluations by CMS personnel are offered prior to and at the completion of any training and/or consultation.
Crisis Communication Planning - The difference between "communication" and "effective communication" during a crisis can mean the difference between failure and success. It is imperative that businesses focus on a communication strategy that is well-planned and tactically executed. Our CMS personnel will work with you to create a crisis communication plan for your company and train your staff for proper response during a crisis. We can also provide on-site communication consultation during a critical situation, helping you every step of the way.
Post-Incident Care - CMS personnel are available for on-site critical incident response 24 hours a day, 7 days a week, 365 days a year. Our CMS responders are well-trained, highly-experienced individuals who bring many years of direct practice into your situation. Centerstone will customize your post-incident care as necessary - one-on-one sessions, group debriefings, and if needed, follow-up referrals for individuals needing supplementary assistance. CMS personnel can also be available to assist your executive management staff in the organization of Crisis Management Briefings to provide employees, family members, friends, the community and the media with routine informational updates if the event becomes prolonged.